{"id":333,"date":"2025-07-05T12:11:15","date_gmt":"2025-07-05T12:11:15","guid":{"rendered":"https:\/\/postaladda.com\/mcq\/?p=333"},"modified":"2025-11-11T15:25:29","modified_gmt":"2025-11-11T15:25:29","slug":"consumer-protection-act-2019-mcqs","status":"publish","type":"post","link":"https:\/\/postaladda.com\/mcq\/consumer-protection-act-2019-mcqs\/","title":{"rendered":"Consumer Protection Act 2019 MCQs"},"content":{"rendered":"\n<p>Consumer Protection Act 2019 MCQs- &#8220;Practice high-quality MCQs for the Inspector of Post Office (IPO) Exam covering key postal rules, procedures, and current schemes. Ideal for quick revision and accurate self-assessment based on the latest syllabus.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. The Consumer Protection Act, 2019 was enacted on:<\/h2>\n\n\n\n<p>A) 20th July 2020<br>B) 1st January 2020<br>C) 9th August 2019<br>D) 10th October 2019<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is:  9th August 2019<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. The provisions of the Act came into force on:<\/h2>\n\n\n\n<p>A) 9th August 2019 B) 20th July 2020<br>C) 26th January 2020<br>D) 1st April 2020<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: 20th July 2020<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. Who among the following <strong>cannot<\/strong> file a consumer complaint under this Act?<\/h2>\n\n\n\n<p>A) Voluntary Consumer Association<br>B) Parent of a minor consumer<br>C) A trade association<br>D) Legal heir of a deceased consumer<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: A trade association<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4.Which of the following does <strong>not<\/strong> constitute a valid ground for a consumer complaint?<\/h2>\n\n\n\n<p>A) Hazardous goods knowingly sold<br>B) Restrictive trade practice<br>C) Non-payment of bank loan<br>D) Excessive price charged<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: Non-payment of bank loan<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">5. A &#8220;restrictive trade practice&#8221; includes:<\/h2>\n\n\n\n<p>A) Cheating the consumer<br>B) Selling substandard goods<br>C) Forcing a consumer to buy unwanted goods as a condition for sale<br>D) False advertisement<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: Forcing a consumer to buy unwanted goods as a condition for sale<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">6.Who is excluded from the definition of a consumer?<\/h2>\n\n\n\n<p>A) A person availing services for personal use<br>B) A person buying goods for resale<br>C) A user of goods with buyer\u2019s permission<br>D) A beneficiary of hired services<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: A person buying goods for resale<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">7.Which of the following is considered a consumer?<\/h2>\n\n\n\n<p>A) A wholesaler purchasing in bulk for resale<br>B) A tailor buying a sewing machine for his own livelihood<br>C) A factory owner buying 10 machines<br>D) A distributor buying for retail supply<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: A tailor buying a sewing machine for his own livelihood<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">8.Consumer transactions under the Act include:<\/h2>\n\n\n\n<p>A) Only offline retail<br>B) Only e-commerce websites<br>C) Offline, online, electronic, teleshopping, direct selling<br>D) Cash transactions only<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is:  Offline, online, electronic, teleshopping, direct selling<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">9.Direct Selling refers to:<\/h2>\n\n\n\n<p>A) Sales via online platforms<br>B) Sales from large retail outlets<br>C) Sale through network of sellers without permanent outlets<br>D) Wholesale distribution<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is:  Sale through network of sellers without permanent outlets<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">10.E-Commerce includes:<\/h2>\n\n\n\n<p>A) Only digital products<br>C) Buying\/selling of goods or services over digital networks<br>B) Trading immovable property<br>D) Government tenders<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is:  Buying\/selling of goods or services over digital networks<\/div>\n\n\n\n<!--nextpage-->\n\n\n\n<h2 class=\"wp-block-heading\">11. How many consumer rights are recognized under the Consumer Protection Act, 2019?<\/h2>\n\n\n\n<p>A) 4<br>B) 5<br>C) 6<br>D) 7<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: C<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">12.Which of the following is not a consumer right under the Act?<\/h2>\n\n\n\n<p>A) Right to Free Goods<br>B) Right to be Heard<br>C) Right to Redressal<br>D) Right to Consumer Awareness<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: A<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">13.Direct Selling refers to:<\/h2>\n\n\n\n<p>A) Sales only via online platforms<br>B) Sales from large retail outlets<br>C) Sale through network of sellers without permanent outlets<br>D) Wholesale distribution to other sellers<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: C<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">14.E-Commerce under the Act includes:<\/h2>\n\n\n\n<p>A) Trading in immovable property<br>B) Only selling digital products<br>C) Buying\/selling of goods or services over digital networks<br>D) Government tenders<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: C<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">15.An endorsement in advertisements includes:<\/h2>\n\n\n\n<p>A) Only company logos<br>B) Verbal or visual messages using a person&#8217;s likeness or name<br>C) Government approval certificates<br>D) Trademark registrations<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: B<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">16.Which of the following is NOT included in &#8220;Establishment&#8221; under this Act?<\/h2>\n\n\n\n<p>A) Electricity Board<br>B) Trading firm<br>C) Public utility service<br>D) Gram Panchayat<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: D<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">17.&#8221;Goods&#8221; under the Act include:<\/h2>\n\n\n\n<p>A) Land and buildings<br>B) Movable property, including food<br>C) Intellectual property<br>D) Insurance policies<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: B<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">18.&#8221;Goods&#8221; under the Act explicitly exclude:<\/h2>\n\n\n\n<p>A) Food products<br>B) Raw materials<br>C) Digital products<br>D) Immovable property<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: D<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">19.The term \u201cperson\u201d under this Act does NOT include:<\/h2>\n\n\n\n<p>A) Company<br>B) University<br>C) Unregistered firm<br>D) Wild animal<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: D<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">20.Which of the following is not included in the legal definition of a \u201cproduct\u201d?<\/h2>\n\n\n\n<p>A) A packaged food item<br>B) A gas cylinder<br>C) Human tissue or blood<br>D) Soap<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: C<\/div>\n\n\n\n<!--nextpage-->\n\n\n\n<h2 class=\"wp-block-heading\">21.Who is excluded from the scope of &#8220;product seller&#8221;?<\/h2>\n\n\n\n<p>A) Importer of goods<br>B) Doctor using a syringe during surgery<br>C) Online retailer<br>D) Service provider selling a product<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: B<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">22.An express warranty is:<\/h2>\n\n\n\n<p>A) A verbal promise made without material basis<br>B) A legal document showing tax payment<br>C) A material promise assuring product conformity to standards<br>D) A complaint made by consumer about delivery<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: C<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">23.What is meant by \u201cunfair trade practice\u201d?<\/h2>\n\n\n\n<p>A) Honest business competition<br>B) Sale of goods at MRP<br>C) Misleading advertisement or false representation<br>D) Quality certification of products<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: C<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">24.What does &#8220;restrictive trade practice&#8221; include?<\/h2>\n\n\n\n<p>A) Offering additional discounts to regular customers<br>B) Delay in delivery causing price rise<br>C) Transparent pricing<br>D) Use of barcode on packaging<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: B<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">25.A professional such as a doctor or lawyer will NOT be treated as a product seller when:<\/h2>\n\n\n\n<p>A) Selling medicine directly<br>B) Product use is incidental to their service<br>C) Recommending third-party goods<br>D) Charging for treatment<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: B<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">26.Who is the Chairperson of the Central Consumer Protection Council?<\/h2>\n\n\n\n<p>A) President of India<br>B) Union Minister of Law and Justice<br>C) Union Minister-in-charge of Consumer Affairs<br>D) Prime Minister of India<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: C<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">27.How often must the Central Consumer Protection Council meet under the Act?<\/h2>\n\n\n\n<p>A) Once every 6 months<br>B) Once every 2 years<br>C) At least once a year<br>D) Whenever needed<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: C<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">28.The State Consumer Protection Council is chaired by:<\/h2>\n\n\n\n<p>A) Chief Secretary<br>B) State Consumer Commissioner<br>C) Governor of the State<br>D) State Minister-in-charge of Consumer Affairs<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: D<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">29.What is the minimum number of meetings required for the State Consumer Protection Council in a year?<\/h2>\n\n\n\n<p>A) 1<br>B) 2<br>C) 3<br>D) 4<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: B<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">30.Who establishes the District Consumer Protection Council?<\/h2>\n\n\n\n<p>A) Central Government<br>B) CCPA<br>C) State Government<br>D) District Collector<\/p>\n\n\n<button class=\"show-answer-btn\" onclick=\"pa_toggle_answer(this)\">Show Answer<\/button><div class=\"answer\">The correct answer is: C<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Consumer Protection Act 2019 MCQs- &#8220;Practice high-quality MCQs for the Inspector of Post Office (IPO) Exam covering key postal rules, [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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